We ask that all guests please read our Q&A's. This will answer many questions that you will have in regards to traveling and logistics. Additionally, Cornelia, our Travel Coordinator is available to answer any of your questions and assist with booking the best deal for you!
Can I bring a guest or guests with me?
Invited guests are more than welcome to bring a "plus one". Since we are limited to the amount of guests that can attend our very intimate ceremony + reception, invited guests are more than welcome to bring additional travel companions and friends to enjoy the vacation with us, however, the wedding event itself is invitation-only.
Passport Travelers Agency can arrange travel for these additional friends and family members coming to vacation, but not attending the actual ceremony and reception.
When is the RSVP date?
The resort has limited availability (due to social distancing and other factors), therefore, we are asking for family and close friends to RSVP by making a deposit before August 31, 2021 to be added to our reserved room block and group activities.
When is the final payment due?
All final payments are due December 31, 2021. (Approximately 90 days prior to travel) Partial payments are encouraged, but not required. Reminders will be sent frequently.
What is the payment schedule and cancellation policy?
Deposit Due - $50 non-refundable deposit, per person - Anytime before August 31, 2021
Final Balance Due - Anytime before December 31, 2021
(We recommend that each guest purchase Travel Protection. Following December 31, 2021, all rooms are under 100% cancellation and refunds must be requested from the travel insurance supplier)
Example 1: Guest pays balance in full prior to 12/31/2021 and cancels prior to 12/31/2021. The $50 deposit is
non-refundable. All other partial payments will be refunded. (Please file a claim directly with Trip Protection provider
for any non-refundable fees)
Example 2. Guest pays balance in full prior to 12/31/2021 and cancels following 12/31/2021. All payments are non-refundable following 12/1/2021. (Please file a claim directly with Trip Protection provider for any non-refundable fees)
Who do you recommend for Travel Protection?
We recommend booking travel protection along with your itinerary. See Travel Protection options HERE. This travel protection plan must be purchased within one week of booking your room. If you are looking for independent, outside coverage that is purchased separately, please do your research and book with any trusted travel protection provider as soon as possible. Cancellation fees are non-refundable, except through qualified travel protection reimbursements.
Do I have to book with Passport Travelers Agency??
Yes, we request that all guests only utilize our dedicated planner and travel coordinators at Passport Travelers Agency as it will help us to keep the entire group organized and included in our planned group activities, and informed of logistics and frequent updates. Everyone will receive a group discount and a Price Match Guarantee so you’ll always pay less than the internet by using Passport Travelers Agency and most importantly, you will receive concierge level service from Cornelia. Additionally, Passport Travelers Agency has flexible cancellation policies and flexible payment plans, making your travel arrangements even more affordable and convenient. If you've ever tried to contact an online travel company to make changes or cancellations, you'll appreciate the benefit of using a local, boutique travel agency (especially during times of uncertainty).
Can I upgrade my room?
Absolutely! As long as the resort has availability for your travel dates. See the Pricing page for rooms that we have
pre-selected in our group. If you wish to book a different room category, please indicate your desired room on your reservation form. Passport Travelers Agency will contact you with pricing and next steps.
What if my potential travel companion (roomie) is TBD, unknown at this time, or not ready to book?
Time waits for no one :) Book without them and add them to your reservation at a later time. Since prices and availability are subject to change, be sure to reserve the room for just yourself and we can add them when they are ready. Solo occupancy hotel rates are sometimes higher than double occupancy. When we add your travel companion in the future, you'll recognize the double occupancy savings. Rates are refreshed at the time future changes are made.
What if I find a price that is cheaper than Passport Travelers Agency?
Passport Travelers Agency has a "Price Match Guarantee" policy. Passport Travelers Agency attempts to find the lowest rate possible with the ability to make a flexible payment plan arrangements and with refundable options in the event of an emergency. Online travel companies often offer non-refundable rates and basic economy flight tickets.
Is round trip ground transportation provided?
Private round trip ground transportation is an additional $35 per person. Private transportation allows no stops and only members of your wedding group are able to be transported with you.
Will there be any other events during the weekend that I should prepare for?
Yes. Please stay tuned on the "Schedule Page" for further information, and especially as the trip approaches.
What does “All-Inclusive mean”?
All-Inclusive resorts offer: All you can eat (gourmet restaurants and buffets), All you can drink (alcohol, mixed drinks, daiquiris, and non-alcoholic beverages), Entertainment (the resort will have daily and nightly activities including shows and a night club), Water Sports (kayaking, paddle boarding, and other non-motorized water sports are typically included), Room Service includes 24-hour room service of food. (Check the resort link in your invite for specific amenities offering at your resort)
Are there excursions that we can participate in?
Sure thing! When it gets closer to travel, we will work with the group on planning a group excursion and we'll keep the group posted on any updates.
What is the best way to find good flight deals?
Flights are purchased separately, and we suggest setting up flight alerts. Our favorite is Google flights because it includes a wider range of airlines. Use search engines to find the best deal, but remember to book the flight directly via the airline to maximize your flexibility if your plans were to change.
Do I need to have my passport prior to making my deposit for the trip?
Passports are required at the time of travel. As long as you provide Passport Travelers Agency with your full legal name, you can arrange travel in advance. Instructions to apply for passports can be found here. Please allow 8-12 weeks for standard passport applications to process following your scheduled appointment with a passport "acceptance facility". If you do not obtain your passport prior to travel, you are responsible for any associated cancellation fees.
What are the COVID guidelines for entry and return to the US?
We will keep the group posted of any and all updates as it relates to the latest COVID-19 entry and exit requirements within 90 days prior to departure (when final payments are due). Since the regulations change frequently, we will keep all guests updated and informed when it is closer to travel. We recommend that all guests take the COVID-19 test prior to travel, even if the destination does not require it. This keeps all guests safe during the event weekend.
How can I best prepare for travel?
Please read our Pre-Travel checklist!
What if we plan to enjoy Cancun and extend our stay?
Feel free to extend your Cancun stay for as long as you'd like.
Does Passport Travelers Agency LOVE referrals?
Yes! This is a great question. Passport Travelers Agency is a minority, woman-owned and managed small business that is 100% reliant on "word of mouth" referrals. If you are satisfied with the service that you've received, Passport Travelers Agency would appreciate that you tell all of your friends about the convenience of booking international trips with Passport Travelers Agency (destination weddings, corporate events, family vacations, honeymoons, etc).